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Simply log in and fill in our online form. You can request a replacement card or PIN through Internet Banking. If you reach the end of your cheque book and have not received a new one, please call the number above and we will send you one. We will cancel the cheque book and send you a replacement. If your cheque book is lost or stolen, call us on 0800 0 288 335 - lines are open 24 hours a day. Ordering a replacement cheque book, debit card or PIN Both people named can use the account benefits and features without needing the approval of the otherĪ request to remove someone from your bank account can be made in branch and will only be accepted where the account is in credit.Meaning that the financial situation of the other person on the account could affect your credit rating Credit reference agencies often create a financial link or association between people who have a joint account.Both people named on the account are individually and jointly responsible for any debts on the joint account.Student Current Account and Under 19s accounts cannot be made into joint accounts.Both account holders must be aged 18 or over.Ensure you add the other account holder to your new account before completing your switch.

Looking to switch your joint account to us?

Don’t forget to take identification and if the second person is not an existing Bank of Scotland customer they will need to provide identification - view acceptable forms of identification.

Alternatively, make an appointment at your local branch. In busier periods when staff may not be immediately available, we’ll be happy to book an appointment for a later date.

Visit us in branch and our staff will be happy to help.

Open a joint account or add another person to an existing account

Both account holders can also separately set up and manage Internet Banking.

Both account holders get a Visa debit card.

Two people using one account - A simple way to share spends and see them on one monthly statement.

Not all Telephone Banking services are available 24 hours a day, seven days a week.) or at your nearest branch.

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For your security, when you update a telephone number online it may be 2 days before we can use this number to verify instructions that you give us in Internet Banking such as setting up a new payment.Īlternatively, you can phone us on 03 (8am – 8pm,seven days a week. You can update your telephone number if you are registered for Internet Banking, simply log in and follow our on-screen instructions. If you wish to change your address in branch, you may wish to make an appointment. Visit our Help Centre to find out the different ways you can update your address and details of which documents are acceptable. You will need to bring evidence of the name change, for example a marriage certificate or deed poll. If you wish to do this in branch, you may wish to make an appointment. Visit our Help Centre to find out the different ways you can update your name. Back to topĬhanging your details (name, address, telephone number) Remember you should always inform the organisation receiving the payments if you cancel a Direct Debit before final payment has been made.

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Once you have entered your password select the 'Confirm' button. At the confirmation screen you will be asked to enter your password to confirm your changes. Choose 'Manage direct debit' button under 'Direct debits & standing orders' section, then select the 'Cancel' button next to the Direct Debit you require cancelling. To cancel an existing Direct Debit select 'More Actions' on the account you need to manage. These need to be set up directly with the organisation you will be making payments to. You can set up Direct Debits to pay regular bills automatically, such as electricity bills or insurance through your bank account.

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Find out how to register for Internet Banking. Internet Banking makes transferring your money quick and convenient.